In an Inbound Call Center operators are waiting for the call to arrive, and once it comes in, it must be routed to the correct representative without any obstacle. Automatic call distribution is used that enables directing or routing the incoming call to the available agent. This convenience saves customer’s significant waiting time, and offer customer service in the shortest possible time.
Another convenience that Inbound Call Center services are using is the Interactive Voice Response which benefits the customer by presenting options from which they can choose. IVR also serves as a self-help customer service in which the system gives suitable options to the client to fix the queries instantly.
Here at Nimbus BPO, all the inbound devices seek to maintain a high level of professionalism of the agents, the response time of the firm, and reducing downtime of the Inbound Call Center services. The services are precise and effective, and call routing guarantees that missed calls represent a very small part of the total of incoming calls.
The customer support services help to increase the rate of customer satisfaction, promote goodwill and to increase sales. Complaints are heard and the issues are addressed with complete empathy. Nimbus being one of the best BPO companies; provide exemplary inbound support.
Every business house wants its customers to be satisfied with the services in the best possible way. We run personalized customer loyalty campaigns depending upon specific requirements of each customer.
When customers call for problem resolution, their problems are resolved. Apart from that brand awareness is strengthened by offering them additional knowledge of other facilities and benefits that they can avail.